We carefully pack all orders, some in double boxes when necessary. Domestic items are shipped via USPS Priority shipping with signature requirement and insurance. International insured shipping with tracking is via DHL. We are located in Chicago, IL, USA. Rates for shipping are estimated based on the size and value of each item.
Before making a purchase, please read the description carefully. The condition of each item is carefully described. If there are imperfections, they are noted in the description and photos. Please keep in mind that most of the items on Mizuya are either antique or vintage, and all are hand-made. Variations in color and shape are natural.
For many items, and especially high-ticket pieces, we have additional photos, which we will be happy to provide upon request. If you have any questions, please feel free to contact us.
If you are unsatisfied by your purchase, just send it back within 7 days for a refund. We understand how important it is to see and touch ceramics and lacquerware, and sometimes, living with a piece is the only way to know if it belongs in your home.
When returning an item, please let us know as soon as possible. You are responsible for shipping and insuring the package, and the items must be in their original state.